Contact us
Email is our only contact channel — no forms, no chat widgets. Every message is read and answered by a person.
| Response time | Within 1–2 business days |
|---|---|
| Location | Taipei, Taiwan (UTC+8) |
| Language | English |
| Shipping | Worldwide, from Taipei, with tracking |
What to include in your email
- Ordering: which of the four kits you need (ASUS / Gigabyte / MSI / ASRock), plus your full shipping address, recipient name, and a contact phone number for the courier. See How to Buy for a copy-paste template.
- Compatibility questions: your motherboard brand and exact model number — we'll check it for you before you buy.
- Support after purchase: email support@authikey.com with your order details and a description of the issue, plus your BIOS version if relevant.